Trying to Reorganize

Wow, this Etsy stuff is fabulous, fun and frustrating all at once. I find that I'm wearing myself out sewing with little results. So, I've decided to give myself a shop makeover. I am doing the following things:

1. Purchased a new banner, 3 avatars, and business card graphics.
2. I'm going to offer holiday gift wrapping and shipping to an alternative address; and
3. Gift certificates.
4. I'm also making up thank you cards to include in my orders. (I already wrap my items in tissue and secure them with a gold label with "Bag Lady Bags" on it - along with my Etsy address, Ebay ID and e-mail address).

I convo people immediately and give feedback as soon as I am paid.

I find; however, that people don't like to return feedback. I guess it doesn't mean as much to them as an Ebay feedback so they don't feel compelled to do it. I have received many e-mails from people but not through the feedback channels.\

If anyone has any other ideas for me, let me know. I'd love to hear them.